24 Hours a Day
Access Your Account
We provide options to simplify your life
Laurie Presley, Customer Service Business Analyst and
Susie Stadler, Customer Information Systems Training Consultant.
Telephone Voice The voice activated Customer Service
Activated Service system can get the answer for you. Conservation
You can simplify your life… just by To complete most transactions you
“speaking” to Sierra Pacific’s new will need your social security number
“voice activated” Customer and your Sierra Pacific Customer and
Service system. Premise numbers located at the top Beat the Heat
right hand corner of your bill.
“The Customer Service system will Keep cool with your ceiling fan —
walk you through choices and let Please see the example at the bottom Energy Star® qualified ceiling fans keep
you conduct business at times that of this page. you cool and allow you to adjust your
are convenient for you… not just thermostat for more energy savings.
when the company’s business office “Our new voice activated Customer
is open. Anytime day or night, seven Service system was designed with Make a cool change — Change out your
days a week, you can start, stop, or input from our customers. It offers five most frequently used incandescent
change service; check your account more self–help choices, and callers lights with Energy Star® qualified light
balance; request a duplicate bill or can ‘speak’ to the system rather than fixtures or compact fluorescent bulbs.
letter of credit; make a payment pushing buttons,” said Laurie Presley,
arrangement; or get detailed Customer Service Business Analyst Make a smart purchase — When buying
information about your Sierra Pacific for Sierra Pacific. a new air conditioner, make sure it is
account. Most transactions can be properly sized and installed, bigger is not
handled conveniently and efficiently, In Reno–Sparks call (775) 834–4444; always better. Sierra Pacific recommends
in a matter of minutes,” according to in Carson City call (775) 834–2900; a 12 SEER efficiency rating for your
Susie Stadler, Customer Information for other areas in Nevada call new purchases.
Systems Training Consultant. (866) 219–4818.
Seal your home — The more air that
Have you ever been house or escapes through leaky attics, walls,
apartment hunting and wanted to doors and windows, or improperly
know the average utility bill for sealed ducts, the harder your cooling
ATION. of 1
E INFORM Page 1
an address? SE SEE REVE
RSE SIDE equipment has to work.
E UP ON RECE
IS DUE AN
ACCOUN Sierra Pacific is offering $10–off instant
MARY PE H MCCARRAN AV
015 Service RT
4041 NO 89502 coupons for Energy Star® qualified
Address: V Date
RENO N er Read
0 Next Met
E light fixtures and ceiling fans. Call
A20 B2 T DUE
MOUN (877) 811–8700 for participating
T CHA RGES
CURREN $95.01 retail locations.
PAYMEN $95.01 future.
NCE ou in the
Power Content Label Energy Conservation
SOURCES OF ENERGY We offer information on proven conservation techniques in
Annually, Sierra Pacific generates approximately 41% of the order to lower your electric and gas bill. You may complete
electricity needed to supply our customers. The balance of a self–audit online and learn more about conservation
power used to serve our customers is purchased from the “grid,” a
techniques by visiting our website at:
transmission network connected to various generating facilities in
the Western United States. (Electricity, when purchased in this way sierrapacific.com/takecontrol.
cannot be labeled as coming from any one particular source.) The
following table represents our average fuel mix from both our own Six Ways to Make Paying Easier
generation and the power purchased to serve you.
ENERGY MEGAWATT % OF
SOURCE HOURS TOTAL Shop & Pay — A convenient network of
Coal 3,286,025 38.73% retail locations throughout northern Nevada,
Natural Gas 2,961,310 34.90% including grocery and drug stores where you can
Oil 15,951 0.19%
Hydroelectric 1,044,805 12.31%
pay your power bill.
Geothermal 457,426 5.39%
Solar 3,339 0.04% Electric Check — Arrange for your power bill to
Nuclear 435,880 5.14% be automatically deducted from your checking or
Wind 23,371 0.28%
Biofuel 63,887 0.75%
savings account on the due date.
Biomass 18,919 0.22%
Other 173,239 2.04% Online Pay — Pay your power bill online, right
TOTAL 8,484,151 100% from your home computer.
EMISSIONS OF ENERGY SOURCES
At Sierra Pacific we care about the environment, just like you. Select Your Due Date — Choose the date you
Therefore, we continuously strive to operate all our facilities at less would like to pay your bill.
than permitted emission limits approved by the regulatory authorities
(U.S. Environmental Protection Agency and Nevada Division of
Environmental Protection.) The provided emissions data is derived Equal Payment Plan — Even out your energy
from actual Sierra Pacific reported emissions and regional averages to costs throughout the seasons.
account for purchased power.
SPECIFIC POUNDS PER
Credit Card — Call BillMatrix at (800) 809–1013 to use your
EMISSION TYPE MEGAWATT–HOUR
High–level Radioactive Waste n/a ATM, credit card or Check–by–Phone. BillMatrix will charge
Sulfur Dioxide 2.87 a processing fee.
Carbon Dioxide 1,851.77
Carbon Monoxide 0.28
Particulate Matter 0.11
If you have difficulty making a payment, please contact us at
Volatile Organic Compounds 0.09 the telephone number shown on the front of your bill. We may
Oxides of Nitrogen 3.54 be able to make payment arrangements with you depending
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