• Job Hazard Analysis


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Job Hazard Analysis
OSHA 3071
2002 (Revised)
Job Hazard Analysis
U.S. Department of Labor
Occupational Safety and Health Administration
OSHA 3071
2002 (Revised)
Contents
Who needs to read this booklet? ...................................... 1
What is a hazard? ........................................................... 1
What is a job hazard analysis? .......................................... 1
Why is job hazard analysis important? .............................. 2
What is the value of a job hazard analysis? ........................ 2
What jobs are appropriate for a job hazard analysis? ......... 3
Where do I begin? ........................................................... 4
How do I identify workplace hazards? .............................. 6
How do I correct or prevent any hazards? ....................... 12
What else do I need to know before
starting a job hazard analysis? ........................................ 12
Why should I review my job hazard analysis? .................. 13
When is it appropriate to hire a professional
to conduct a job hazard analysis? .................................... 14
OSHA Assistance, Services, and Programs .................... 15
How can OSHA help me? .............................................. 15
How does safety and health program management
assistance help employers and employees? ..................... 15
What are state plans? .................................................... 16
How can consultation assistance help employers? ............ 16
Who can get consultation
assistance and what does it cost? ................................... 17
Can OSHA assure privacy to an employer
who asks for consultation assistance? .............................. 17
i
Can an employer be cited for violations
after receiving consultation assistance? ............................ 18
Does OSHA provide any incentives for
seeking consultation assistance? ..................................... 18
What are the Voluntary Protection Programs? ................. 18
How does VPP work? ................................................... 19
How does VPP help employers and employees? ............. 19
How does OSHA monitor VPP sites? ............................. 20
Can OSHA inspect an employer
who is participating in the VPP? ..................................... 20
How can a partnership with OSHA
improve worker safety and health? ................................. 21
What is OSHA's Strategic Partnership
Program (OSPP)? ........................................................ 21
What do OSPPs do? ..................................................... 21
What are the different kinds of OSPPs? ......................... 22
What are the benefits of participation in the OSPP? ........ 22
Does OSHA have occupational safety and
health training for employers and employees? ................. 23
Does OSHA give money to organizations
for training and education? ............................................. 24
Does OSHA have other assistance
materials available? ....................................................... 25
What other publications does OSHA offer? ..................... 25
What do I do in case of an emergency
or if I need to file a complaint? ....................................... 26
ii
OSHA Regional and Area Office Directory ...................... 27
OSHA-Approved Safety and Health Plans ...................... 32
OSHA Consultation Projects .......................................... 36
Appendix 1 --
Hazard Control Measures .............................................. 41
Appendix 2 --
Common Hazards and Hazard Descriptions .................... 43
Appendix 3 --
Sample Job Hazard Analysis Form .................................. 46
iii
Who needs to read this booklet?
This booklet is for employers, foremen, and supervisors,
but we encourage employees to use the information as
well to analyze their own jobs and recognize workplace
hazards so they can report them to you. It explains what
a job hazard analysis is and offers guidelines to help you
conduct your own step-by-step analysis.
What is a hazard?
A hazard is the potential for harm. In practical terms,
a hazard often is associated with a condition or activity that,
if left uncontrolled, can result in an injury or illness. See
Appendix 2 for a list of common hazards and descriptions.
Identifying hazards and eliminating or controlling them as
early as possible will help prevent injuries and illnesses.
What is a job hazard analysis?
A job hazard analysis is a technique that focuses on
job tasks as a way to identify hazards before they occur.
It focuses on the relationship between the worker, the task,
the tools, and the work environment. Ideally, after you
identify uncontrolled hazards, you will take steps to
eliminate or reduce them to an acceptable risk level.
1
Why is job hazard analysis important?
Many workers are injured and killed at the workplace
every day in the United States. Safety and health can add
value to your business, your job, and your life. You can help
prevent workplace injuries and illnesses by looking at your
workplace operations, establishing proper job procedures,
and ensuring that all employees are trained properly.
One of the best ways to determine and establish proper
work procedures is to conduct a job hazard analysis. A job
hazard analysis is one component of the larger commitment
of a safety and health management system. (See page 15
for more information on safety and health management
systems.)
What is the value of a job hazard analysis?
Supervisors can use the findings of a job hazard analysis
to eliminate and prevent hazards in their workplaces.
This is likely to result in fewer worker injuries and illnesses;
safer, more effective work methods; reduced workers'
compensation costs; and increased worker productivity.
The analysis also can be a valuable tool for training new
employees in the steps required to perform their jobs safely.
For a job hazard analysis to be effective, management
must demonstrate its commitment to safety and health and
follow through to correct any uncontrolled hazards identified.
Otherwise, management will lose credibility and employees
may hesitate to go to management when dangerous
conditions threaten them.
2
What jobs are appropriate
for a job hazard analysis?
A job hazard analysis can be conducted on many jobs in
your workplace. Priority should go to the following types
of jobs:
Jobs with the highest injury or illness rates;
Jobs with the potential to cause severe or disabling
injuries or illness, even if there is no history of previous
accidents;
Jobs in which one simple human error could lead to a
severe accident or injury;
Jobs that are new to your operation or have undergone
changes in processes and procedures; and
Jobs complex enough to require written instructions.
3
Where do I begin?
1. Involve your employees. It is very important to
involve your employees in the hazard analysis process.
They have a unique understanding of the job, and this
knowledge is invaluable for finding hazards. Involving
employees will help minimize oversights, ensure a
quality analysis, and get workers to "buy in" to the
solutions because they will share ownership in their
safety and health program.
2. Review your accident history. Review with your
employees your worksite's history of accidents and
occupational illnesses that needed treatment, losses
that required repair or replacement, and any "near
misses" -- events in which an accident or loss did not
occur,
but could have. These events are indicators that the
existing hazard controls (if any) may not be adequate
and deserve more scrutiny.
3. Conduct a preliminary job review. Discuss with
your employees the hazards they know exist in their
current work and surroundings. Brainstorm with them
for ideas to eliminate or control those hazards.
If any hazards exist that pose an immediate danger
to an employee's life or health, take immediate
action to protect the worker. Any problems that can
be corrected easily should be corrected as soon as
possible. Do not wait to complete your job hazard analysis.
This will demonstrate your commitment to safety and
health and enable you to focus on the hazards and
jobs that need more study because of their complexity.
For those hazards determined to present unacceptable
risks, evaluate types of hazard controls. More information
about hazard controls is found in Appendix 1.
4
4. List, rank, and set priorities for hazardous jobs.
List jobs with hazards that present unacceptable risks,
based on those most likely to occur and with the most
severe consequences. These jobs should be your first
priority for analysis.
5. Outline the steps or tasks. Nearly every job can be
broken down into job tasks or steps. When beginning
a job hazard analysis, watch the employee perform the
job and list each step as the worker takes it. Be sure
to record enough information to describe each job
action without getting overly detailed. Avoid making
the breakdown of steps so detailed that it becomes
unnecessarily long or so broad that it does not include
basic steps. You may find it valuable to get input from
other workers who have performed the same job.
Later, review the job steps with the employee to make
sure you have not omitted something. Point out that
you are evaluating the job itself, not the employee's job
performance. Include the employee in all phases of
the analysis-- from reviewing the job steps and
procedures to discussing uncontrolled hazards and
recommended solutions.
Sometimes, in conducting a job hazard analysis,
it may be helpful to photograph or videotape the
worker performing the job. These visual records can
be handy references when doing a more detailed
analysis of the work.
5
How do I identify workplace hazards?
A job hazard analysis is an exercise in detective work. Your
goal is to discover the following:
What can go wrong?
What are the consequences?
How could it arise?
What are other contributing factors?
How likely is it that the hazard will occur?
To make your job hazard analysis useful, document
the answers to these questions in a consistent manner.
Describing a hazard in this way helps to ensure that your
efforts to eliminate the hazard and implement hazard controls
help target the most important contributors to the hazard.
Good hazard scenarios describe:
Where it is happening (environment),
Who or what it is happening to (exposure),
What precipitates the hazard (trigger),
The outcome that would occur should it happen
(consequence), and
Any other contributing factors.
A sample form found in Appendix 3 helps you organize
your information to provide these details.
Rarely is a hazard a simple case of one singular cause
resulting in one singular effect. More frequently, many
6
contributing factors tend to line up in a certain way to create
the hazard. Here is an example of a hazard scenario:
In the metal shop (environment), while clearing a
snag (trigger), a worker's hand (exposure) comes
into contact with a rotating pulley. It pulls his
hand into the machine and severs his fingers
(consequences) quickly.
To perform a job hazard analysis, you would ask:
What can go wrong? The worker's hand could come
into contact with a rotating object that "catches" it and
pulls it into the machine.
What are the consequences? The worker could
receive a severe injury and lose fingers and hands.
How could it happen? The accident could happen as
a result of the worker trying to clear a snag during
operations or as part of a maintenance activity while the
pulley is operating. Obviously, this hazard scenario
could not occur
if the pulley is not rotating.
What are other contributing factors? This hazard
occurs very quickly. It does not give the worker much
opportunity to recover or prevent it once his hand comes
into contact with the pulley. This is an important factor,
because it helps you determine the severity and
likelihood of an accident when selecting appropriate
hazard controls. Unfortunately, experience has shown
that training is not very effective in hazard control when
triggering events happen quickly because humans can
react only so quickly.
7
How likely is it that the hazard will occur? This
determination requires some judgment. If there have
been "near-misses" or actual cases, then the likelihood
of a recurrence would be considered high. If the
pulley is exposed and easily accessible, that also is a
consideration. In the example, the likelihood that the
hazard will occur is high because there is no guard
preventing contact, and the operation is performed
while the machine is running. By following the steps
in this example, you can organize your hazard
analysis activities.
The examples that follow show how a job hazard analysis
can be used to identify the existing or potential hazards for
each basic step involved in grinding iron castings.
Grinding Iron Castings: Job Steps
Step 1. Reach into metal box to right of machine,
grasp casting, and carry to wheel.
Step 2. Push casting against wheel to grind off burr.
Step 3. Place finished casting in box to left of machine.
8
Example Job Hazard Analysis Form
Job Location: Analyst: Date:
Metal Shop Joe Safety
Task Description: Worker reaches into metal box to the
right of the machine, grasps a 15-pound casting and
carries it to grinding wheel. Worker grinds 20 to 30
castings per hour.
Hazard Description: Picking up a casting, the employee
could drop it onto his foot. The casting's weight and height
could seriously injure the worker's foot or toes.
Hazard Controls:
1. Remove castings from the box and place them on a
table next to the grinder.
2. Wear steel-toe shoes with arch protection.
3. Change protective gloves that allow a better grip.
4. Use a device to pick up castings.
9
Job Location: Analyst: Date:
Metal Shop Joe Safety
Task Description: Worker reaches into metal box to the
right of the machine, grasps a 15-pound casting and
carries it to grinding wheel. Worker grinds 20 to 30
castings per hour.
Hazard Description: Castings have sharp burrs and
edges that can cause severe lacerations.
Hazard Controls:
1. Use a device such as a clamp to pick up castings.
2. Wear cut-resistant gloves that allow a good grip and fit
tightly to minimize the chance that they will get caught
in grinding wheel.
10
Job Location: Analyst: Date:
Metal Shop Joe Safety
Task Description: Worker reaches into metal box to the
right of the machine, grasps a 15-pound casting and
carries it to grinding wheel. Worker grinds 20 to 30
castings per hour.
Hazard Description: Reaching, twisting, and lifting
15-pound castings from the floor could result in a muscle
strain to the lower back.
Hazard Controls:
1. Move castings from the ground and place them closer
to the work zone to minimize lifting. Ideally, place them
at waist height or on an adjustable platform or pallet.
2. Train workers not to twist while lifting and reconfigure
work stations to minimize twisting during lifts.
Repeat similar forms
for each job step.
11
How do I correct or prevent hazards?
After reviewing your list of hazards with the employee,
consider what control methods will eliminate or reduce them.
For more information on hazard control measures, see Appen-
dix 1. The most effective controls are engineering controls that
physically change a machine or work environment to prevent
employee exposure to the hazard. The more reliable or less
likely a hazard control can be circumvented, the better. If this
is not feasible, administrative controls may be appropriate.
This may involve changing how employees do their jobs.
Discuss your recommendations with all employees who
perform the job and consider their responses carefully.
If you plan to introduce new or modified job procedures,
be sure they understand what they are required to do
and the reasons for the changes.
What else do I need to know before
starting a job hazard analysis?
The job procedures discussed in this booklet are for
illustration only and do not necessarily include all the
steps, hazards, and protections that apply to your industry.
When conducting your own job safety analysis, be sure to
consult the Occupational Safety and Health Administration
standards for your industry. Compliance with these
standards is mandatory, and by incorporating their
requirements in your job hazard analysis, you can be
sure that your health and safety program meets federal
standards. OSHA standards, regulations, and technical
information are available online at www.osha.gov.
12
Twenty-four states and two territories operate their
own OSHA-approved safety and health programs and may
have standards that differ slightly from federal requirements.
Employers in those states should check with the appropriate
state agency for more information. A list of applicable states
and territories and contact information is provided on page 32.
Why should I review my job hazard analysis?
Periodically reviewing your job hazard analysis ensures
that it remains current and continues to help reduce
workplace accidents and injuries. Even if the job has not
changed, it is possible that during the review process you will
identify hazards that were not identified in the initial analysis.
It is particularly important to review your job hazard
analysis if an illness or injury occurs on a specific job.
Based on the circumstances, you may determine that you
need to change the job procedure to prevent similar incidents
in the future. If an employee's failure to follow proper job
procedures results in a "close call," discuss the situation
with all employees who perform the job and remind them
of proper procedures. Any time you revise a job hazard
analysis, it is important to train all employees affected by
the changes in the new job methods, procedures, or
protective measures adopted.
13
When is it appropriate to hire a professional
to conduct a job hazard analysis?
If your employees are involved in many different or
complex processes, you need professional help conducting
your job hazard analyses. Sources of help include your
insurance company, the local fire department, and private
consultants with safety and health expertise. In addition,
OSHA offers assistance through its regional and area offices
and consultation services. Contact numbers are listed at the
back of this publication.
Even when you receive outside help, it is important that
you and your employees remain involved in the process
of identifying and correcting hazards because you are on
the worksite every day and most likely to encounter these
hazards. New circumstances and a recombination of existing
circumstances may cause old hazards to reappear and new
hazards to appear. In addition, you and your employees
must be ready and able to implement whatever hazard
elimination or control measures a professional consultant
recommends.
14
OSHA Assistance, Services, and Programs
How can OSHA help me?
OSHA can provide extensive help through a variety of
programs, including assistance about safety and health
programs, state plans, workplace consultations, Voluntary
Protection Programs, strategic partnerships, training and
education, and more.
How does safety and health program
management assistance help employers
and employees?
Effective management of worker safety and health
protection is a decisive factor in reducing the extent and
severity of work-related injuries and illnesses and their
related costs. In fact, an effective safety and health program
forms the basis of good worker protection and can save time
and money --about $4 for every dollar spent -- and increase
productivity.
To assist employers and employees in developing effective
safety and health systems, OSHA published recommended
Safety and Health Program Management Guidelines,
(Federal Register 54(18):39083916, January 26, 1989).
These voluntary guidelines can be applied to all worksites
covered by OSHA.
The guidelines identify four general elements that are
critical to the development of a successful safety and health
management program:
Management leadership and employee involvement;
Worksite analysis;
Hazard prevention and control; and
Safety and health training.
15
The guidelines recommend specific actions under each
of these general elements to achieve an effective safety and
health program. The Federal Register notice is available
online at www.osha.gov.
What are state plans?
State plans are OSHA-approved job safety and health
programs operated by individual states or territories instead
of Federal OSHA. The Occupational Safety and Health
Act of 1970 (OSH Act) encourages states to develop and
operate their own job safety and health plans and permits
state enforcement of OSHA standards if the state has an
approved plan. Once OSHA approves a state plan, it funds
50 percent of the program's operating costs. State plans
must provide standards and enforcement programs, as
well as voluntary compliance activities, that are at least as
effective as those of Federal OSHA.
There are 26 state plans: 23 cover both private and
public (state and local government) employment, and
3 (Connecticut, New Jersey, and New York) cover only the
public sector. For more information on state plans, see
the listing at the end of this publication, or visit OSHA's
website at www.osha.gov.
How can consultation
assistance help employers?
In addition to helping employers identify and correct
specific hazards, OSHA's consultation service provides free,
onsite assistance in developing and implementing effective
workplace safety and health management systems that
emphasize the prevention of worker injuries and illnesses.
16
Comprehensive consultation assistance provided by
OSHA includes a hazard survey of the worksite and an
appraisal of all aspects of the employer's existing safety and
health management system. In addition, the service offers
assistance to employers in developing and implementing an
effective safety and health management system. Employers
also may receive training and education services, as well as
limited assistance away from the worksite.
Who can get consultation
assistance and what does it cost?
Consultation assistance is available to small employers
(with fewer than 250 employees at a fixed site and no more
than 500 corporatewide) who want help in establishing and
maintaining a safe and healthful workplace.
Funded largely by OSHA, the service is provided at
no cost to the employer. Primarily developed for smaller
employers with more hazardous operations, the consultation
service is delivered by state governments employing
professional safety and health consultants. No penalties
are proposed or citations issued for hazards identified by
the consultant. The employer's only obligation is to correct
all identified serious hazards within the agreed-upon
correction time frame.
Can OSHA assure privacy to an employer
who asks for consultation assistance?
OSHA provides consultation assistance to the employer
with the assurance that his or her name and firm and any
information about the workplace will not be routinely
reported to OSHA enforcement staff.
17
Can an employer be cited for violations
after receiving consultation assistance?
If an employer fails to eliminate or control a serious hazard
within the agreed-upon time frame, the Consultation Project
Manager must refer the situation to the OSHA enforcement
office for appropriate action. This is a rare occurrence, however,
since employers request the service for the expressed purpose
of identifying and fixing hazards in their workplaces.
Does OSHA provide any incentives
for seeking consultation assistance?
Yes. Under the consultation program, certain exemplary
employers may request participation in OSHA's Safety and
Health Achievement Recognition Program (SHARP). Eligibility
for participation in SHARP includes, but is not limited to,
receiving a full-service, comprehensive consultation visit,
correcting all identified hazards, and developing an effective
safety and health management system.
Employers accepted into SHARP may receive an
exemption from programmed inspections (not complaint or
accident investigation inspections) for a period of 1 year
initially, or 2 years upon renewal.
For more information concerning consultation assistance,
see the list of consultation offices beginning on page 36,
contact your regional or area OSHA office, or visit OSHA's
website at www.osha.gov.
What are the Voluntary Protection Programs?
Voluntary Protection Programs (VPPs) represent one
part of OSHA's effort to extend worker protection beyond
the minimum required by OSHA standards. VPP --along
with onsite consultation services, full-service area offices,
18
and OSHA's Strategic Partnership Program (OSPP) --
represents a cooperative approach which, when coupled
with an effective enforcement program, expands worker
protection to help meet the goals of the OSH Act.
How does VPP work?
There are three levels of VPP recognition: Star, Merit,
and Demonstration. All are designed to do the following:
Recognize employers who have successfully developed
and implemented effective and comprehensive safety
and health management systems;
Encourage these employers to continuously improve
their safety and health management systems;
Motivate other employers to achieve excellent safety
and health results in the same outstanding way; and
Establish a relationship between employers, employees,
and OSHA that is based on cooperation.
How does VPP help employers and employees?
VPP participation can mean the following:
Reduced numbers of worker fatalities, injuries, and
illnesses;
Lost-workday case rates generally 50 percent below
industry averages;
Lower workers' compensation and other injury- and
illness-related costs;
Improved employee motivation to work safely, leading
to a better quality of life at work;
Positive community recognition and interaction;
19
Further improvement and revitalization of already-good
safety and health programs; and a
Positive relationship with OSHA.
How does OSHA monitor VPP sites?
OSHA reviews an employer's VPP application and
conducts a VPP Onsite Evaluation to verify that the safety
and health management systems described are operating
effectively at the site. OSHA conducts Onsite Evaluations
on a regular basis, annually for participants at the
Demonstration level, every 18 months for Merit, and
every 3 to 5 years for Star. Each February, all participants
must send a copy of their most recent Annual Evaluation to
their OSHA regional office. This evaluation must include the
worksite's record of injuries and illnesses for the past year.
Can OSHA inspect an employer
who is participating in the VPP?
Sites participating in VPP are not scheduled for regular,
programmed inspections. OSHA handles any employee
complaints, serious accidents, or significant chemical releases
that may occur at VPP sites according to routine enforcement
procedures.
Additional information on VPP is available from OSHA
national, regional, and area offices, listed beginning on
page 27. Also, see Outreach at OSHA's website
at www.osha.gov.
20
How can a partnership with OSHA
improve worker safety and health?
OSHA has learned firsthand that voluntary, cooperative
partnerships with employers, employees, and unions can
be a useful alternative to traditional enforcement and an
effective way to reduce worker deaths, injuries, and illnesses.
This is especially true when a partnership leads to the
development and implementation of a comprehensive
workplace safety and health management system.
What is OSHA's Strategic
Partnership Program (OSPP)?
OSHA Strategic Partnerships are alliances among labor,
management, and government to foster improvements in
workplace safety and health. These partnerships are
voluntary, cooperative relationships between OSHA,
employers, employee representatives, and others such
as trade unions, trade and professional associations,
universities, and other government agencies. OSPPs are the
newest member of OSHA's family of cooperative programs.
What do OSPPs do?
These partnerships encourage, assist, and recognize
the efforts of the partners to eliminate serious workplace
hazards and achieve a high level of worker safety and health.
Whereas OSHA's Consultation Program and VPP entail
one-on-one relationships between OSHA and individual
worksites, most strategic partnerships seek to have a
broader impact by building cooperative relationships with
groups of employers and employees.
21
What are the different kinds of OSPPs?
There are two major types:
Comprehensive, which focuses on establishing
comprehensive safety and health management
systems at partnering worksites; and
Limited, which helps identify and eliminate hazards
associated with worker deaths, injuries, and illnesses,
or have goals other than establishing comprehensive
worksite safety and health programs.
OSHA is interested in creating new OSPPs at the
national, regional, and local levels. OSHA also has found
limited partnerships to be valuable. Limited partnerships
might address the elimination or control of a specific
industry hazard.
What are the benefits of
participation in the OSPP?
Like VPP, OSPP can mean the following:
Fewer worker fatalities, injuries, and illnesses;
Lower workers' compensation and other injury- and
illness-related costs;
Improved employee motivation to work safely, leading
to a better quality of life at work and enhanced
productivity;
22
Positive community recognition and interaction;
Development of or improvement in safety and health
management systems; and
Positive interaction with OSHA.
For more information about this program, contact
your nearest OSHA office or go to the agency website
at www.osha.gov.
Does OSHA have occupational safety and
health training for employers and employees?
Yes. The OSHA Training Institute in Des Plaines, IL,
provides basic and advanced training and education in safety
and health for federal and state compliance officers, state
consultants, other federal agency personnel, and private-
sector employers, employees, and their representatives.
Institute courses cover diverse safety and health topics
including electrical hazards, machine guarding, personal
protective equipment, ventilation, and ergonomics. The facility
includes classrooms, laboratories, a library, and an audiovisual
unit. The laboratories contain various demonstrations and
equipment, such as power presses, woodworking and welding
shops, a complete industrial ventilation unit, and a sound
demonstration laboratory. More than 57 courses dealing
with subjects such as safety and health in the construction
industry and methods of compliance with OSHA standards
are available for personnel in the private sector.
In addition, OSHA's 73 area offices are full-service
centers offering a variety of informational services such
as personnel for speaking engagements, publications,
audiovisual aids on workplace hazards, and technical advice.
23
Does OSHA give money to organizations
for training and education?
OSHA awards grants through its Susan Harwood Training
Grant Program to nonprofit organizations to provide safety and
health training and education to employers and workers in the
workplace. The grants focus on programs that will educate
workers and employers in small business (fewer than 250
employees), train workers and employers about new OSHA
standards or high-risk activities or hazards. Grants are awarded
for 1 year and may be renewed for an additional 12 months
depending on whether the grantee has performed satisfactorily.
OSHA expects each organization awarded a grant to
develop a training and/or education program that addresses
a safety and health topic named by OSHA, recruit workers
and employers for the training, and conduct the training.
Grantees are also expected to follow-up with people who
have been trained to find out what changes were made
to reduce the hazards in their workplaces as a result of
the training.
Each year OSHA has a national competition that is
announced in the Federal Register and on the Internet at
www.osha-slc.gov/Training/sharwood/sharwood.html.
If you do not have access to the Internet, you can contact the
OSHA Office of Training and Education, 1555 Times Drive,
Des Plaines, IL 60018, (847) 2974810, for more
information.
24
Does OSHA have other
assistance materials available?
Yes. OSHA has a variety of materials and tools
available on its website at www.osha.gov. These include
eTools, Expert Advisors, Electronic Compliance Assistance
Tools (e-CATs), Technical Links, regulations, directives,
publications, videos, and other information for employers
and employees. OSHA's software programs and compliance
assistance tools walk you through challenging safety and
health issues and common problems to find the best
solutions for your workplace. OSHA's comprehensive
publications program includes more than 100 titles to
help you understand OSHA requirements and programs.
OSHA's CD-ROM includes standards, interpretations,
directives, and more and can be purchased on CD-ROM
from the U.S. Government Printing Office. To order, write to
the Superintendent of Documents, U.S. Government Printing
Office, Washington, DC 20402, or phone (202) 5121800.
Specify OSHA Regulations, Documents and Technical
Information on CD-ROM (ORDT), GPO Order No. S/N
729-013-00000-5.
What other publications does OSHA offer?
OSHA offers more than 100 documents, including
brochures, fact sheets, posters, pocket cards, flyers,
technical documents, and a quarterly magazine. These
documents are available online at www.osha.gov or
by calling (202) 6931888.
25
What do I do in case of an emergency
or if I need to file a complaint?
To report an emergency, file a complaint, or seek OSHA
advice, assistance, or products, call (800) 321OSHA or
contact your nearest OSHA regional or area office listed
beginning on page 27. The teletypewriter (TTY) number
is (877) 8895627.
You can also file a complaint online and obtain more
information on OSHA federal and state programs by
visiting OSHA's website at www.osha.gov.
For more information on grants, training, and education,
write: OSHA Training Institute, Office of Training and
Education, 1555 Times Drive, Des Plaines, IL 60018;
call (847) 2974810; or see Outreach on OSHA's
website at www.osha.gov.
26
OSHA Regional and Area Offices
OSHA Regional Offices
Region I Region VI
(CT,* ME, MA, NH, RI, VT*) (AR, LA, NM,* OK, TX)
JFK Federal Building, Room E340 525 Griffin Street, Room 602
Boston, MA 02203 Dallas, TX 75202
(617) 5659860 (214) 7674731 or 4736 x224
Region II Region VII
(NJ,* NY,* PR,* VI*) (IA,* KS, MO, NE)
201 Varick Street, Room 670 City Center Square
New York, NY 10014 1100 Main Street, Suite 800
(212) 3372378 Kansas City, MO 64105
(816) 4265861
Region III
(DE, DC, MD,* PA,* VA,* WV) Region VIII
The Curtis Center (CO, MT, ND, SD, UT,* WY*)
170 S. Independence Mall West 1999 Broadway, Suite 1690
Suite 740 West Denver, CO 80202-5716
Philadelphia, PA 19106-3309 (303) 8441600
(215) 8614900
Region IX
Region IV (American Samoa, AZ,*
(AL, FL, GA, KY,* MS, NC,* CA,* HI, NV,* Northern
SC,* TN*) Mariana Islands)
Atlanta Federal Center 71 Stevenson Street, Room 420
61 Forsyth Street, SW, Room 6T50 San Francisco, CA 94105
Atlanta, GA 30303 (415) 9754310
(404) 5622300
Region X
Region V (AK,* ID, OR,* WA*)
(IL, IN,* MI,* MN,* OH, WI) 1111 Third Avenue, Suite 715
230 South Dearborn Street Seattle, WA 98101-3212
Room 3244 (206) 5535930
Chicago, IL 60604
(312) 3532220
*These states and territories operate their own OSHA-approved
job safety and health programs (Connecticut, New Jersey and
New York plans cover public employees only). States with
approved programs must have a standard that is identical to,
or at least as effective as, the federal standard.
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