• Retail Pro International Customer Newsletter

 
 
Retail Pro International Customer Newsletter 
 
In this Newsletter: 
 
We Listened and We Heard You 
Letter from the CEO 
What’s Hot?  PCI Compliance that’s what! 
From Main Street to High Street, Boston to Beijing – Spotlight on China 
New Retail Pro Customers 
Retail Pro Newsletter Survey 
 
 
   
  Retail Pro International Customer Newsletter  1 
  
 
We listened and we heard you. 
 
Dear Valued Customer,
At Retail Pro International, our sole purpose for being is to make sure retailers like yourself are
armed with the most relevant technology and current information about your software to provide
you with a competitive edge. A key component to achieving this purpose is paying close
attention to your needs, wishes and requests.
Well, we’ve listened to you and the overwhelming response was “We want to know what is
going on at Retail Pro!” and while we might not be able to grant all of your requests, we can and
will be communicating with you on a regular basis.
The Executive Management team is proud to announce the launching of our customer e-
newsletter: The Retail Pro Review. The goals of the Retail Pro Review can be broken down into
3 main areas:
1. Provide our valued customers with regular, relevant communication about their product
and industry
2. Improve the customer experience and overall customer satisfaction
3. Provide a forum for open feedback about both customer success stories and challenges
The Retail Pro Review will be delivered quarterly and will cover a wide range of topics and
subject matter as well as have standard sections designed to improve the Retail Pro customer
experience. Examples include feature articles such as Customer Spotlight, Support Trends,
What’s New, A Day in the Life and more. These features will be designed to give you an in-
depth perspective on how other customers are maximizing their Retail Pro Solution. In addition
we will also be providing sections, such as Tips and Tricks, Product News, Fact of the Day,
Questions and Answers and more designed to provide end users with specific information by
function to make sure they are using Retail Pro as effectively and efficiently as possible.
Also in every edition you will find a letter from Kerry Lemos, our CEO. Kerry will provide a
candid look at the state of the business, the market, the company strategy and vision and
investments we are making to make sure we realize our goals and what it means to you.
  Retail Pro International Customer Newsletter  2 
  
 
Finally, and something the Executive Team at Retail Pro feels is most important, we will be
providing you with an opportunity to voice your opinion on both the good and the bad. At Retail
Pro International, our goal is to ensure our customers are happy and satisfied. In order to
accomplish this goal we need your feedback. So in every issue you will find a survey and an
email address as a way to let us know what is on your mind. Please let us know.
The Executive Team is excited about all the positive developments underway in terms of
product, growth and the future. We think you’ll be excited as well. So watch that inbox for future
issues and enjoy a sneak peek below.
Sincerely,
The Executive Team
Kerry Lemos
Ken Sapp
Bill Colley
Richard Kolodynski
 
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  Retail Pro International Customer Newsletter  3 
  
 
Letter from the CEO 
As CEO I am excited to have this opportunity to share with all of our valued customers the great
developments and positive progress that is taking place at Retail Pro. In this first issue of our
customer newsletter we are proud to report that since the formation of Retail Pro International
LLC in late June of this year we have been on a consistent trajectory of financial success and
improved delivery and service. The new Retail Pro has made great strides on improving our
product stability, our support response and growing our revenues, thanks to you: our loyal
clients, our new clients and our business partners around the globe. One nice feature of this
customer newsletter is the brief, but valuable, partial listing of new customers who have made
the decision to adopt Retail Pro as their POS solution. It demonstrates the tangible success we
are enjoying in a crowded and competitive marketplace. We thank each and every client for
their trust and partnership.
We have been busy in the last four months, focusing both on improving our internal systems
and growing our presence in emerging markets. Take a look at the article about doing business
in China, it shows how a strong product mated with great industry knowledge can position a
company like Retail Pro, not just as a leading vendor, but also as a true partner to companies
who want advice and guidance when contemplating entering into a new emerging market.
We are committed to Retailers worldwide and maintain a laser-like focus on making our
solutions a key component of their retail success. We continue to invest in our extremely
popular Version 8 product, while also building more extensive features into our Oracle-driven
Version 9 product. Our renewed vision is taking the form of a next generation product strategy,
which will bring the best of today’s technology together and offer all our clients not just a future
product to migrate onto, but, unparalleled choice in how they want to deploy their POS systems.
Our vision is not simply a concept; we have begun investing in building the POS product of the
future. For those of you who find yourselves at the NRF Tradeshow in New York this coming
January, please stop by our booth for a demonstration of our thin-client POS prototype.
Please know that we take very seriously our responsibility to maximize the time and money you
have invested in your Retail Pro solution and that our goal is to keep you satisfied and
successful, even in these challenging times. We intend to have long and extended business
  Retail Pro International Customer Newsletter  4 
  
 
relationships with each of you by continuously earning your trust and leading the industry in
advanced, practical, rock-solid POS solutions that serve retailers in every corner of the globe.
Kerry Lemos
CEO
Retail Pro International LLC
 
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  Retail Pro International Customer Newsletter  5 
  
 
What’s Hot?  PCI Compliance that’s what! 
 
PCI Compliance is hot. What’s that you ask? Only the most
robust set of payment security requirements organized by the
Payment Card Industry (PCI) Security Standards Council
designed and developed to protect both the retailer’s and their
cherished customer’s account data from fraud and theft. And
just who makes up the PCI council? Just a few thought leaders you may have heard of, little
companies like American Express, Discover Financial Services, JCB International, MasterCard
Worldwide, and Visa, Inc. Considering the impact of credit card fraud on retailers and that these
major companies have taken it upon themselves to create best practices and standards, the
Retail Pro team wanted to make sure our applications were compliant and most importantly our
customers had the tools to protect their data and aid them in their own PCI compliancy.
As a current Retail Pro customer on a Software Assurance plan, you can have the peace of
mind of knowing that all credit card transactions run through our latest generation products are
protected and in accordance with PCI standards. So what does that mean exactly you ask? It
means for each and every credit card transaction, which represents the overwhelming majority
of all transactions, your Retail Pro solution will not store data beyond that single transaction
preventing critical data such as full magnetic stripe, CVV2 or PIN data from falling into the
wrong hands. So you can rest assured you will never have to explain to one of your customers
how their credit card was corrupted after doing business with you.
Retail Pro went through great lengths to be PCI compliant and to make sure our customers and
our customer’s customers are protected to the greatest extent possible. This included meeting
or exceeding requirements for security management, policies, procedures, network architecture,
software design and other critical protective measures. All this to make sure you would never
have to explain to one of your customers why he’s just spent $1,000 online without his
knowledge or consent.
In addition, we also looked at principles and additional requirements that served as the
foundation for the PCI council such as:
  Retail Pro International Customer Newsletter  6 
  
 
• Build and Maintain a Secure Network
• Protect Cardholder Data
• Maintain a Vulnerability Management Program
• Implement Strong Access Control Measures
• Regularly Monitory and Test Networks
• Maintain an Information Security Policy
We don’t take these principles lightly and we went through considerable measures and costs to
make sure our customer’s retail management systems were covered and PCI Compliant. At
Retail Pro we believe in principles that keep your customer’s happy and that the additional
investment is worth it because we believe if your customers are happy, then we will have happy
customers as well.
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  Retail Pro International Customer Newsletter  7 
  
 
From Main Street to High Street, Boston to Beijing – Spotlight on China 
One of the most unique advantages of Retail Pro International is that we can help you take your
retail business to almost any consumer market in the world with ease. We believe you should be
able to focus on your Retail strategy and move to any region or country you desire, without
being limited or constrained by your technology vendor. This issue we are focusing on China.
Spotlight on China
With its massive population and growing consumer thirst for international brands, China is a
market that almost every company has its sights on for retail expansion. With its double-digit
annual economic growth, China is also one of the most complex markets to enter. Beyond the
typical challenge of language barriers, there are tight and difficult government regulations
regarding foreign investments, imports, Point-of-Sale payments, revenue reporting, and travel
visas. Throw in a vast geography with several key regions to consider and rapidly-changing
consumer demographics, you can see why companies should seek advice from experts to
minimize risks before they invest.
Retail Pro International can add value to retailers far beyond just offering a government
compliant, locally supported Chinese POS solution (both simplified Chinese and Mandarin).
Retail Pro International has a Senior Consultant on the Chamber of Commerce in Beijing with
15+ years of luxury retail experience. Our in-country team includes our well-established Chinese
business partners who have deep expertise in helping foreign brands enter the greater China
market. They work with retail property owners, mall managers, location experts and speak at
industry symposiums. They have experienced customers using various business models to get
brands established – Franchise, Joint Venture, and Self-Establishment – each approach has its
positives and negatives. About 400 store locations with some very well known global and
popular local brands use Retail Pro every day to ring their sales and manage their inventory.
We can help you too. Contact your authorized Retail Pro Business Partner or contact us at
sales@retailpro.com. 
 
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  Retail Pro International Customer Newsletter  8 
  
 
New Retail Pro Customers 
As the saying goes, "You are known by the company you keep. Choose your associates wisely”.
Well, you and Retail Pro are in great company. Independent retailers, global brand owners,
licensees, franchisees, manufacturers, employee stores and discount outlets continue to select
Retail Pro for their new stores in almost every part of the world; check out some of the brands
carried through some of our recent additions in 2009.
Fashion/Apparel/Footwear
1. CALVIN KLEIN
2. GUESS
3. TOM FORD
4. LK BENNETT
5. JUST CAVALLI
6. LEVIS
7. VALENTINO
8. SKETCHERS
9. DIESEL-ARUBA
10. DIESEL -COSTA RICA
11. DIESEL CURACAO
12. ENERGIE/MISS SIXTY
13. BABY PHAT & PHAT FARM
14. LESPORTSAC
15. UNITED COLORS OF BENETTON
16. MOODS OF NORWAY
17. OSCAR DE LA RENTA
18. STEPHANO RICCI
19. GIORGIO ARMANI/ARMANI EXCHANGE
20. GUESS ACCESSORIES
21. TIE STOP
22. MONIQUE LHUILLIER
23. BIG AND TALL SPECIALITY FASHION GROUP
24. SPECIALITY FASHION GROUP - LEBANON
25. SPECIALITY FASHION GROUP-JORDAN
26. SPECIALITY FASHION GROUP-LEBANON
27. EVOLUTION FOOTWEAR
28. JAWAD FASHION BAHRAIN
29. JAWAD FASHION FACTORY
30. WARNACO
31. FLIP FLOP SHOP
32. RELEVE DANCE WEAR
33. FAMOUS LABELS
34. STELLA BEE MATERNITY
35. IT FASHION
36. AMBIANCE FASHION
37. BOUTIQUE BLOOM
38. TOTTO
  Retail Pro International Customer Newsletter  9 
  
 
39. ORYGYNS
40. HIP HOP
41. COCO AND LILLY
42. COLUMBIA
43. SEBAGO
44. MOUNTAIN HARDWARE
Specialty/Gifts/Optical/Jewelry/General
45. FERRARI STORES
46. OLIVER PEOPLES EYEWEAR
47. TIFFANY & CO
48. PRINCESS JEWELRY
49. OPTICAL SHOP
50. SYK JEWELERS
51. SHADES ALABAMA
52. OLIVER WEBER
53. MORELLATO JEWELRY
54. CINEMA SHOP
55. PC DIRECT
56. CIRCO TOYS
57. GEE KAY ELECTRONICS
58. EMIRATES SOUVENIRS
59. THE STATIONERY SHOP
60. INDOOR-OUTDOOR STORE
61. PET HAUS
62. SPECIAL GIFT HOUSE
63. LITTLE LABLES
64. SEE YOU SOON
65. TAKES TWO TO TANGO
66. DORA RAE
67. MEGANS TREASURES
68. HOUSE OF SAGE
Sports/Uniforms
69. RITZ CARLTON GOLF
70. CHYMIK UNIFORMS
71. BX-PERT
72. EL SPORTS
73. SEASPORT
74. STORM BASEBALL
75. SIERRA NEVADA RECREATION
76. BUFFALO BISONS
77. NO LIMITS SPORTS
78. SKYLANDS SADDLERY
79. TEXAS SKI RANCH
80. ALL SPORT
81. WOLFIS BIKE SHOP
  Retail Pro International Customer Newsletter  10 
  
 
Home Goods/Health/Food/Beauty
82. LAURA ASHLEY OSLO
83. GNC
84. AL NAHAS PHARMACY
85. MAZE HOME
86. WORLD HEALTH
87. PLANET HAIR
88. BELLISSIMA BEAUTY
89. FARAH PHARMACY
90. JOY BEST INTERNATIONAL
91. COFFEE BREAK
92. JAWAD FURNITURE BAHRAIN
93. JAWAD FURNITURE KSA
94. JAWAD FURNITURE QATAR
95. CABINET WORKS
96. KM CONCESSIONS
97. SIMPLEE GOURMET
98. MAISON DU CAFE
99. MINI MART
100. LOST IN BEAUTY
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  Retail Pro International Customer Newsletter  11 
  
 
Retail Pro Newsletter Survey 
So hopefully you’re excited as we are about the Retail Pro Review e-newsletter. We have just
two requests…
1. Tell us what you want to read! Please list any topics, subjects, or suggestions and we
will do our best to get them in future editions. Send to newsletter@retailpro.com
2. Send us your best tip, trick, customer success story, the good and bad. If yours is one of
the first three we choose to publish, we will send you an Apple iPod Nano. Send to
newsletter@retailpro.com
Thanks for reading. Until next time.
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  Retail Pro International Customer Newsletter  12