• Mississippi Insurance Department


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    • Abstract: Mississippi Insurance DepartmentReport of ExaminationofBLUE CROSS & BLUE SHIELD OF MISSISSIPPI,A MUTUAL INSURANCE COMPANY3545 Lakeland DriveFlowood, Mississippi 39232As of December 31, 2008NAIC Group Code 1126

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Mississippi Insurance Department
Report of Examination
of
BLUE CROSS & BLUE SHIELD OF MISSISSIPPI,
A MUTUAL INSURANCE COMPANY
3545 Lakeland Drive
Flowood, Mississippi 39232
As of December 31, 2008
NAIC Group Code 1126
NAIC Company Code 60111
NAIC ETS No. MS029-C55
TABLE OF CONTENTS
Salutation ................................................................................................................................................. 1
Introduction .............................................................................................................................................. 1
Scope of Examination .............................................................................................................................. 2
History of the Company ........................................................................................................................... 2
Holding Company Structure .................................................................................................................... 3
Organizational Chart .................................................................................................................. 3
Related Party Transactions ......................................................................................................... 4
Management and Control ......................................................................................................................... 6
Membership ................................................................................................................................ 6
Board of Directors ...................................................................................................................... 8
Committees ................................................................................................................................. 8
Officers ..................................................................................................................................... 10
Conflict of Interest.................................................................................................................... 10
Corporate Governance .............................................................................................................. 10
Enterprise Risk Management.................................................................................................... 11
Internal Audit............................................................................................................................ 11
Corporate Records ................................................................................................................................. 12
Fidelity Bond and Other Insurance ........................................................................................................ 12
Officers’, Employees’ and Agents’ Welfare .......................................................................................... 12
Territory and Plan of Operation ............................................................................................................. 13
Growth of Company .............................................................................................................................. 14
Reinsurance ............................................................................................................................................ 14
Accounts and Records............................................................................................................................ 14
Financial Statements .............................................................................................................................. 15
Introduction .............................................................................................................................. 15
Statement of Assets, Liabilities, Surplus and Other Funds ...................................................... 16
Summary of Operations ............................................................................................................ 17
Reconciliation of Capital and Surplus ...................................................................................... 18
Reconciliation of Examination Adjustments to Surplus........................................................... 19
Market Conduct Activities ..................................................................................................................... 20
Commitments and Contingencies .......................................................................................................... 20
Subsequent Events ................................................................................................................................. 20
Comments and Recommendations ......................................................................................................... 21
Acknowledgment ................................................................................................................................... 22
MISSISSIPPI INSURANCE DEPARTMENT
MIKE CHANEY 501 N. WEST STREET, SUITE 1001
Commissioner of Insurance WOOLFOLK BUILDING MAILING ADDRESS
State Fire Marshal Post Office Box 79
JACKSON, MISSISSIPPI 39201 Jackson, Mississippi 39205-0079
MARK HAIRE www.mid.state.ms.us TELEPHONE: (601) 359-3569
Deputy Commissioner of Insurance FAX: (601) 359-2474
April 1, 2010
Honorable Mike Chaney
Commissioner of Insurance
Mississippi Insurance Department
1001 Woolfolk Building
501 North West Street
Jackson, Mississippi 39201
Dear Commissioner Chaney:
Pursuant to your instructions and authorization and in compliance with statutory provisions, an
examination has been conducted, as of December 31, 2008, of the affairs and financial condition of:
BLUE CROSS & BLUE SHIELD OF MISSISSIPPI,
A MUTUAL INSURANCE COMPANY
COMPANY LICENSE # 7700147
NAIC COMPANY CODE 60111
3545 Lakeland Drive
Flowood, Mississippi 39232
This examination was commenced in accordance with Miss. Code Ann. § 83-5-201 et seq. and
was performed in Flowood, Mississippi, at the statutory home office of the Company. The report
of examination is herewith submitted.
INTRODUCTION
This examination was performed by examiners representing the Mississippi Insurance
Department (“MID”) and covered Blue Cross & Blue Shield of Mississippi, A Mutual Insurance
Company’s (“BCBSMS” or “Company”) operations and financial condition from January 1,
2006 through December 31, 2008, including material transactions and/or events occurring
subsequent to the examination date and noted during the course of this examination.
For purposes of this examination report, the examination period is defined as January 1, 2006
through December 31, 2008, and the examination date is defined as December 31, 2008. The
Company was previously examined by the MID as of December 31, 2005.
Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company
MID Examination as of December 31, 2008 Page 1
SCOPE OF EXAMINATION
This examination was a full scope financial examination that included assessing the Company’s
financial condition, its ability to fulfill and manner of fulfillment of its obligations, the nature of
its operations, and compliance with the law. A full scope market conduct examination was not
performed; however, limited procedures were performed on specific areas of the Company’s
market conduct.
Reporting in the comments and recommendations section of this report was by exception;
therefore, items that were tested and deemed acceptable by the examiners without material
change receive little or no comment.
We conducted this examination in accordance with the National Association of Insurance
Commissioners (“NAIC”) Financial Condition Examiners Handbook (“Handbook”), which
requires that we plan and perform the examination to evaluate the financial condition and
identify prospective risks of the Company by obtaining information about the Company
including corporate governance, identifying and assessing inherent risks within the Company and
evaluating system controls and procedures used to mitigate those risks. This examination also
includes assessing the principles used and significant estimates made by management, as well as
evaluating the overall financial statement presentation, management’s compliance with
Statements of Statutory Accounting Principles (“SSAP”) and annual statement instructions when
applicable to domestic state regulations.
All financially significant accounts and activities of the Company were considered in accordance
with the risk-focused examination process. These key function areas were identified and risk
and controls relating to these functions were included as part of our risk mitigation and residual
risk assessment process. On a limited basis, the examiners relied upon work performed by the
Company’s independent auditor and internal audit department where appropriate.
All recommendations made in the prior report of statutory examination have been adequately
addressed by the Company.
HISTORY OF THE COMPANY
On November 13, 1947, the Company was formed under the laws of the State of Mississippi as
Mississippi Hospital and Medical Service for the primary purpose of engaging in the business of
a hospital and surgical service corporation. The following items include the amendments to the
Company’s Articles of Incorporation that were deemed noteworthy for examination purposes.
• On October 21, 1948, the Company was converted to a non-profit hospital, medical and
surgical service membership corporation with a perpetual existence.
• On March 30, 1973, the Company changed its name from Mississippi Hospital and
Medical Service to Blue Cross & Blue Shield of Mississippi, Inc.
Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company
MID Examination as of December 31, 2008 Page 2
• On January 1, 1996, the Company converted from a non-profit membership corporation
to a mutual insurance company and the name of the Company was changed to Blue
Cross & Blue Shield of Mississippi, A Mutual Insurance Company.
HOLDING COMPANY STRUCTURE
The Company is a member of an insurance holding company system as defined in Miss. Code
Ann. § 83-6-1. The Company filed Holding Company Registration Statements with the MID in
accordance with Miss. Code Ann. §§ 83-6-5 and 83-6-9. The statements and applicable
amendments that were filed during the examination period were reviewed, and it appeared that
any changes and material transactions between the Company and its subsidiaries were reported.
Organizational Chart
The following chart depicts the Company’s organizational structure at December 31, 2008. A
brief description of the Company’s subsidiaries, including their principal activities, follows the
organizational chart.
Blue Cross & Blue
Shield of Mississippi,
A Mutual Insurance
Company
Blue Cross & Blue
HMO of Mississippi, Shield of Mississippi
Capstone Corporation
Inc.
Foundation
Advanced Health Mississippi Insurance Employer Benefits Bluebonnet Life Trispan Health
Systems, Inc. Marketing Agency, Inc. Administrators, Inc. Insurance Company Services, Inc.
HMO of Mississippi, Inc. (“HMOMS”): HMOMS, a wholly owned subsidiary of BCBSMS, was
incorporated on June 21, 1995, under the laws of the State of Mississippi, as a health
maintenance organization whose products are included within BCBSMS’ managed care
offerings. As of December 31, 2008, this entity had no enrollees.
Capstone Corporation (“Capstone”): Capstone, a wholly owned subsidiary of BCBSMS, was
incorporated on November 2, 1984, under the laws of the State of Mississippi, as a for-profit
holding company for the interests of BCBSMS.
Blue Cross & Blue Shield of Mississippi Foundation (”Foundation”): Foundation, a non-profit
corporation incorporated on December 8, 2003, is a philanthropic affiliate of BCBSMS. It is a
private, charitable foundation operated exclusively to fund and support 501(c)(3) organizations
Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company
MID Examination as of December 31, 2008 Page 3
and programs that positively impact the health of Mississippians. BCBSMS is the sole source of
contributions to the Foundation.
Advanced Health Systems, Inc. (“AHS”): AHS, a wholly owned subsidiary of Capstone
Corporation, was incorporated on December 14, 1984, under the laws of the State of Mississippi,
as Automated Health Systems, Inc., with its business being the facilitation of electronic
submission of claims by providers. The company’s name was changed to Advanced Health
Systems, Inc., and, in 1994, its business purposes were expanded to include utilization
management, managed care services for clients, employers and groups; the development and
maintenance of provider networks; providing health care provider management and consulting;
and providing computerized information management.
Mississippi Insurance Marketing Agency, Inc. (“MIMA”): MIMA, a wholly owned subsidiary of
Capstone Corporation, was incorporated on September 19, 1986, under the laws of the State of
Mississippi. The primary purpose of this company is that of a general insurance agency, which
includes the selling and brokerage of insurance coverage and the administration of claims and
other services.
Employer Benefits Administrators, Inc. (“EBA”): EBA, a wholly owned subsidiary of Capstone
Corporation, was incorporated on September 18, 1986, under the laws of the State of Mississippi,
as a third party administrator for self-insured, partially insured and insured employee benefit
plans. EBA’s name was changed from Bluestone Administrative Services, Inc. in February
1987. EBA is currently licensed as a third party administrator with the MID.
Bluebonnet Life Insurance Company (“BBL”): BBL, a wholly owned subsidiary of Capstone
Corporation, was incorporated on June 11, 1984, under the laws of the State of Louisiana, as a
life and accident and health insurance company. On October 13, 1989, Capstone Corporation
acquired BBL, and effective at the close of business on March 31, 1997, moved its domicile to
Mississippi. The principal activity of this company is to provide life, cancer, and disability
insurance coverage.
Trispan Health Services, Inc. (“THS”): THS, a wholly owned subsidiary of Capstone
Corporation, was incorporated on April 21, 2005, under the laws of the State of Mississippi. The
primary purpose of this company is to execute contracts related to federal and/or state
government health care programs.
Related Party Transactions
Tax Sharing Agreement with Affiliates:
The Company filed consolidated federal and state income tax returns with its affiliates. Income
taxes were allocated to the subsidiaries based on their proportionate share of income, deductions,
and credits that were reflected within the consolidated tax returns filed by the Company.
Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company
MID Examination as of December 31, 2008 Page 4
Service Agreement with Capstone Corporation:
The Company entered into a Service Agreement on January 1, 1985, with Capstone. Under the
terms of this agreement, the Company agreed to provide business services as requested to
Capstone. These services included accounting, printing, mailing, payroll, purchasing, legal, and
other such services as Capstone and/or any subsidiary may request. In return for provided
services, the Company received as compensation a prorated portion of the employee’s salary that
performed such services.
Property Lease with Capstone Corporation:
The Company entered into a Property Lease Agreement on January 1, 1985, with Capstone. This
agreement provided for Capstone Corporation and its subsidiaries to lease certain office space,
furnishings, and/or automobiles from the Company. This service agreement did contain a
settlement date as required by NAIC SSAP No. 25 and SSAP No. 96.
Service and Lease Agreement with HMOMS:
Effective August 31, 1996, BCBSMS entered into a Service and Lease Agreement with
HMOMS, whereby BCBSMS provided certain business services to HMOMS. These services
included general management services, financial services, accounting, printing, mailing,
corporate data systems and programming, public relations, personnel, payroll, purchasing, legal,
and other services. BCBSMS allocated or directly charged HMOMS its portion of salaries,
travel, fees, and expenses.
Insolvency Plan Agreement with HMOMS:
Effective September, 1, 1995, BCBSMS entered into an Insolvency Plan Agreement whereby
BCBSMS guaranteed the solvency of HMOMS. Pursuant to this agreement, BCBSMS agreed to
continue coverage for members of HMOMS in the event of insolvency.
Service Agreement with BCBS of Mississippi Foundation:
The Company entered into a Service Agreement on January 1, 2007, with the Foundation. Under
the terms of this agreement, the Company shall provide employees to work on behalf of the
Foundation. In return for the services provided, the Foundation shall reimburse the Company for
the employees’ time computed at rates by prorating the salaries paid to the employee during their
respective payroll periods, together with the cost of fringe benefits and travel expenses. In
addition, the Company shall provide non-professional goods such as pencils, stationery and other
incidental supplies at no charge.
Use Agreement with Employer Benefits Administrators, Inc.:
Effective September, 1986, the Company agreed to allow EBA to use the marketing area
property located in the Service Center building, including furniture, fixtures and equipment and
the use of any automobile currently in use by the marketing area personnel. Payments to the
Company or Capstone Corporation for the use of the marketing area property shall be determined
on the basis of the time of use and mileage in the case of automobiles. Payments shall be due on
the fifteenth of the month following the previous quarter.
Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company
MID Examination as of December 31, 2008 Page 5
Service Agreement with Advanced Health Systems, Inc.:
AHS and BCBSMS may provide or otherwise make available to the other certain business
services including (but not limited to) provider networks, general management services, general
provider contracting services, financial services, accounting, printing, mailing, corporate data
systems and programming, public relations, purchasing, claims administrative services, managed
care services and other such services.
Blue Cross Blue Shield Association (“Association”):
The Association is a national federation of 39 independent, community-based and locally
operated Blue Cross and Blue Shield companies. The Association is the owner and licensor of
the Blue Cross and Blue Shield names and trademarks and also serves as a trade association and
provider of various business and coordinating plan services.
The Association protects the value of the Blue Cross and Blue Shield names and trademarks by
requiring plans to comply with the terms of a license agreement. The agreement defines the
geographic boundaries within which plans may use the names and trademarks and the conditions
of that usage. The Association also represents the collective interests of plans before the federal
and state governments and certain other national organizations. Additionally, the Association
administers programs designed to coordinate plan coverage nationwide for private business and
government contracts and provides consulting services to individual plans.
The Association is governed by a Board of Directors composed of the chief executive officers
from most Blues plans and is primarily funded by plan dues. The Company’s president served as
Chairman of the Association’s board of directors in 2006 and was Chairman of the Association’s
Compensation Committee for the subsequent two years.
MANAGEMENT AND CONTROL
Membership
The company is a mutual insurance company and is owned by its policyholders. As defined in
the Bylaws each policyholder of an insurance policy issued by the corporation and in force shall
be a member of the corporation. According to the Bylaws, each member of the corporation shall
be entitled to one vote upon each matter coming to vote at meetings of members.
The annual meeting of the members shall be held each and every calendar year in the State of
Mississippi for the purpose of conducting the business and affairs of the corporation and
transacting such other business as may properly come before the meeting. The date for such
annual meeting shall be determined by the Board of Directors.
Special meetings of the members may be called and held at the instance of the Board of
Directors and in such manner as may be provided by said Board.
Notice to the membership of annual and special meetings of the members shall be accomplished
by (a) resolution of the Board of Directors entered upon the minutes not less than sixty days
Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company
MID Examination as of December 31, 2008 Page 6
before such meetings, designating the time and place of such meeting, or (b) by the time and
place of such meeting being fixed by resolution of the Directors, and notice thereof being mailed
to the members at least fifteen days before the time fixed for such meeting.
A majority of the voting power represented at any meeting of members shall be necessary and
sufficient to approve any given matter. At all meetings of members, a member may vote by
proxy. Such proxy may be acknowledged in writing by the member, the member’s agent or the
member’s duly authorized attorney-in-fact or by electronic transmission. By way of the proxy,
the member appoints the corporation’s President, Executive Vice President, Secretary, or any
two of them, to cast the member’s vote on all matters arising at membership meetings. The
appointment shall remain in effect unless and until the member files a written revocation with the
corporation’s Secretary.
In the group enrollment scenario the proxy voting rights are conveyed by the employer for each
eligible employee. The Employer contract states:
Employer acknowledges that its eligible employees, as a part of the enrollment process
(whether through enrollment form or electronic transmission), will appoint Blue Cross &
Blue Shield of Mississippi’s President, Executive Vice President, and Secretary as
proxies to cast the covered employee’s vote, upon concurrence of at least two of them, on
all matters arising at membership meetings. This Appointment shall remain in effect
unless and until the covered employee files a written revocation with Blue Cross & Blue
Shield of Mississippi’s Secretary.
If enrollment is completed by electronic transmission on behalf of an eligible employee
by someone other than the eligible employee, Employer shall use its best efforts to assure
that the person making the electronic transmission has been duly authorized by the
eligible employee or his agent or attorney-in-fact to appoint such proxies by electronic
transmission
No dividends were paid to policyholders during the current examination period.
Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company
MID Examination as of December 31, 2008 Page 7
Board of Directors
The Articles of Incorporation and Bylaws vest the management and control of the Company’s
business affairs with the Board of Directors (“Board”). The members of the duly elected Board,
along with their place of residence, number of years as Director, and principal occupation, at
December 31, 2008, were as follows:
No. of
Years as
Name and Residence Director Principal Occupation
Arthur Claiborne Kelly, Chairman Administrator/Chief Executive Officer,
Starkville, MS 29 Oktibbeha County Hospital
Robert Mark Ledbetter, Vice Chairman Vice President & General Manager,
Tupelo, MS 13 WTVA, Inc.
Carol Todd Puckett President,
Jackson, MS 13 The Everyday Gourmet, Inc.
James Herbert Finley President & Chief Executive Officer,
Morton, MS 5 Craft-Co Enterprises, Inc.
Richard John Hale President & Chief Executive Officer,
Madison, MS 9 Blue Cross & Blue Shield of MS
Robin Young McCormick, CPA Partner,
West Point, MS 3 Watkins, Ward & Stafford, CPAs, PLLC
Ralph Brooks Vance, M.D. Professor,
Jackson, MS 5 University of MS Medical School
Committees
The Company’s bylaws provide, at Article VII, Section 1 (a), that the Board shall have four
permanent committees, namely, an Executive Committee, a Finance Committee, a Public
Accountability Committee, and a Governance and Organization Committee.
Executive Committee:
In accordance with Article VII, Section 1.(a) of the BCBSMS bylaws, the Executive Committee
“shall have full authority to manage the business, property, and affairs of the corporation during
the interims between meetings of the full Board. The Executive Committee shall consist of the
Chairman of the Board, the Vice Chairman of the Board, and the Chairmen of each of the
Finance, Governance and Organization, and Public Accountability committees. Members of the
Executive Committee shall serve until their resignation or removal by the Board. The committee
will meet as often as necessary to fulfill its duties, but in no event less than once a year.” (See
Subsequent Event Section)
Finance Committee:
In accordance with Article VII, section 1 (b,), of the BCBSMS bylaws, the Finance Committee
shall be charged with “oversight of the corporation’s auditing, financial reporting, and internal
control functions. The duties of the Finance Committee shall include, without limitation (1)
Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company
MID Examination as of December 31, 2008 Page 8
ensuring the implementation by management of the most appropriate systems of internal controls
and financial compliance; (2) ensuring the ability of the full Board to fulfill its fiduciary
obligations by providing timely and relevant information to the full Board; (3) ensuring that the
Committee’s decisions and responsibilities are in alignment with the corporation’s strategic and
financial objectives; (4) analyzing budget and report findings to full Board; (5) recommending
external auditors for Board approval. The Finance Committee shall consist of a minimum of
three directors of the corporation who must be non-employee directors with sound financial
management skills and who shall be chosen by the full Board. Members shall serve until their
resignation or removal by the Board. The Finance Committee shall meet at least four times each
year.”
Public Accountability Committee:
Article VII, Section 1.(c) of the Blue Cross & Blue Shield of Mississippi bylaws provides that
the Public Accountability Committee “shall be charged with promoting and endorsing the
corporation’s social responsibilities and ethical business conduct by acknowledging and
addressing public policy issues and ensuring the integrity of current and future business
relationships. The committee shall establish and assure that the corporation operates in a manner
consistent with its Code of Business Conduct policy and its prohibition against conflicts of
interest and monitors compliance issues involving federal and regulatory entities. The committee
shall also review annually statements from directors, officers, and employees for potential
conflicts of interest and shall make recommendations to the full Board concerning any action
necessary related to such matters. The Public Accountability Committee will consist of a
minimum of three directors of the corporation who must be non-employee directors and who
shall be chosen by the full Board. The Public Accountability Committee shall meet at least once
each year.”
Governance and Organization Committee:
In accordance with Article VII, Section 1.(d) of the Blue Cross & Blue Shield of Mississippi
bylaws the Governance and Organization Committee “shall ensure that the organizational and
Board structure of the corporation are compatible with the corporate business needs and
objectives; shall identify, review and recommend candidates for election to the Board; and shall
review and recommend to the full Board the compensation policies and decisions for the CEO
and executive officers, including salary, bonus, and all other compensation or perquisites. The
Governance and Organization Committee shall consist of a minimum of three non-employee
directors chosen by the full Board and the President/CEO who shall serve as a non-voting
member. The committee shall meet as often as necessary to fulfill its duties, but in no event less
than twice a year.”
Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company
MID Examination as of December 31, 2008 Page 9
Committee Structure
Executive Finance Public Accountability Governance & Organization
Arthur Kelly, Robin McCormick, Carol Puckett, Robert Ledbetter,
Chairman Chairman Chairman Chairman
James Finley, James Finley James Finley James Finley
Vice Chairman
Robin McCormick Arthur Kelly Arthur Kelly Richard Hale
Robert Ledbetter Robert Ledbetter Robert Ledbetter Arthur Kelly
Carol Puckett Carol Puckett Robin McCormick Robin McCormick
Ralph Vance Ralph Vance Carol Puckett
Ralph Vance
Officers
The following officers were duly elected by the Board and held the following offices:
Richard John Hale President and Chief Executive Officer
Mary Carol Pigott Chief Operating Officer
Jeffery Thomas Leber Chief Financial Officer
Robert Clark Williams Legal and Corporate Secretary
Thomas Carroll Fenter, M.D. Corporate Medical Advisor
Sheila B. Grogan Vice President, Service Operations
Marcus H. Ransier Vice President, Finance and Pricing
John Hamiter Proctor, III Vice President, Human Resources,
Audit and Compliance
Bryan Arthur Lagg Vice President, Sales
William Vandy Morris, III Vice President, Government Programs
Ronald Scott Stringer Vice President, Technology and Development
(See Subsequent Event Section for newly elected officers)
Conflict of Interest
The Company maintained a policy whereby disclosure was made to the Board of any material
interest or affiliation on the part of any officer or director that was a conflict, or would likely be a
conflict, with the official duties of such persons. Written statements were signed annually by all
officers and members of the Board.
Corporate Governance
The examiner’s assessment of the Company’s corporate governance was considered moderate.
The examiners found that oversight of operational processes, business planning, non-routine
transactions, and material events are vetted through appropriate levels of management and the
Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company
MID Examination as of December 31, 2008 Page 10
Board. Management maintains effective controls over its IT environment and maintains frequent
correspondence with its external auditors, Carr, Riggs & Ingram LLC. The Finance Committee
members are independent from management. The management structure of the Company shows
clear assignment of responsibilities within the Company and authorization for transactions is
clearly established at appropriate levels.
The cause for the examiner’s moderate assessment was that the Company is a mutual insurance
company and is owned by its policyholders, yet as part of the application approval process the
policyholder signs the application indicating they accept the President, Executive Vice President
and Secretary, as their proxies to cast their vote, thereby, providing all the proxy ballots to the
President, Executive Vice President and Secretary. However an Executive Vice President was
not elected during the period of our examination, consequently, the President and Secretary are
the only proxy voters. This process provides the management of BCBSMS and its affiliates a
higher degree of control.
Enterprise Risk Management
The Company’s enterprise risk management is informal. Risk management is practiced by all
levels of management. Risk management is discussed in regular meetings by management and
plans are developed to manage and mitigate those risks. Departments interact and communicate
with each other frequently. Management reports are sufficiently detailed to allow management
to make sound decisions.
Internal Audit
The internal audit department is subdivided into three distinct units:
• Internal Audit - This unit performs the normal functions of an internal audit department
including operational audits, Model Audit Law testing, audit coordination with external
auditors and other audits.
• Quality Assurance - This unit provides an internal quality review of various operational
areas within the Company. Claims processing, enrollment and membership are monitored
for accuracy and timeliness.
• Plan Performance - This unit is independent from Operations. This unit is responsible for
monitoring the Company’s performance with regard to the Association reporting
requirements, which are codified in the Member Touchpoints Measure Program
(“MTM”). The MTM requires that the Company monitor and report to the Association on
a quarterly basis the timeliness and accuracy of processes that impact all customers,
including the Self-Funded Groups. The review encompasses enrollments, claims and
inquiries. All processes are audited based on completed transactions.
Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company
MID Examination as of December 31, 2008 Page 11
The Vice President, Legal & Audit presents the testing plan and results to the Finance
Committee, which are active in their input into the scope and results of the work. The Board of
Directors and the Finance Committee have an active role in overseeing the Company’s
operations and results.
CORPORATE RECORDS
The Articles of Incorporation, Bylaws, and minutes of the Annual Membership and Board
meetings, prepared during the period under examination, were reviewed and appeared to be
complete with regard to the matters brought up at the meetings for deliberation, which included
approval of the Company’s investment transactions and actions of the Company’s officers.
FIDELITY BOND AND OTHER INSURANCE
The Company maintained a comprehensive corporate insurance program. This program included
commercial general liability, and commercial property, as well as other policies, as deemed
appropriate by the Company’s management. The Company maintained a financial institution bond
with a $2,000,000 aggregate limit of liability, which exceeded the minimum fidelity coverage
suggested by the NAIC for a company of this size.
OFFICERS’, EMPLOYEES’ AND AGENTS’ WELFARE
The Company provided a health and welfare program for its officers and employees. It appears
that adequate and/or reasonable provisions were made within the financial statements for the
Company’s obligations under such plans. The following is a brief description of the plans
offered.
Non-Contributory Retirement Program for Certain Employees:
This program is a qualified, defined benefit pension plan for all employees who meet eligibility
requirements. The plan was amended to only include those employed prior to January 1, 2007.
The program has a beneficial interest in the Blue Cross & Blue Shield National Retirement Trust.
Contributions to the program are made by the Company upon determination of any applicable
amount by the program’s actuary.
Retirement Benefit Restoration Program:
This program is a non-contrib


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